Refunds and Returns

Version	1.0
Effective Date	November 4, 2026
Applies to	Business subscribers, resellers, and hardware buyers

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Refunds and Returns

This page summarizes Torismic's refund and return rules. The full rules are in the Subscription Agreement, the Hardware Sale & Limited Warranty Terms ("Hardware Terms"), and, for hardware leased directly from Torismic, the Hardware Lease Terms, which govern if anything here differs. A written copy of this policy is available on request at support@torismic.com.

1. Subscription Fees

• Subscription fees are non-refundable for the current billing period, including add-on, software, and reseller-subscription fees.
• Exceptions: a refund may be issued where required by law, for a Torismic error (for example, a duplicate charge), if Torismic ends the Services for its own convenience, or under the returned-hardware rule in Section 3 below.
• Cancelling: you may cancel online at any time through your dashboard, or by any contact method in Section 4. Access continues until the end of the current billing period, no further charges are made after that, and there is no refund or proration for the current period. There is no long-term contract and no early-termination fee for subscriptions. For hardware leased directly from Torismic, early termination is governed by the Hardware Lease Terms, Section 10.1.

Full terms: Subscription Agreement, Section 8 (Refunds), in your dashboard (app.torismic.com).

2. Hardware Returns

• Return window: you may return purchased hardware within 30 days of delivery for a refund of the hardware price.
• Conditions: the unit must be in like-new condition with no physical or liquid damage, with all original packaging and accessories, and you must first get a Return Authorization from support@torismic.com.
• Refund timing: once we receive and inspect the return and approve it, the refund will be issued to the original payment method within 10 business days. Depending on your card issuer, it may take additional business days for the funds to appear in your account.
• Shipping: original shipping charges are non-refundable, and return shipping is your responsibility, unless the return is due to our error or a defect. You must package each returned device securely and adequately so it is not damaged in transit back to Torismic, and you bear the risk of loss and damage until Torismic receives it. If a returned device is not received in like-new condition (for example, because it was damaged in return shipping or otherwise), the return window and refund do not apply to that device (Hardware Terms Section 4.3).
• Restocking fee: A restocking fee of $60 per device may apply and is subject to change.
• After 30 days: hardware sales are final, except for warranty claims under the Hardware Terms. Torismic targets completing repairs or replacements within 5 to 15 business days of receiving the device.
• Proof of purchase for warranty claims: the invoice Torismic emails you at purchase is sufficient; for hardware leased from Torismic, the lease invoice or Torismic's own records are sufficient; for hardware leased or bought through a reseller, the reseller's invoice or Torismic's own records are sufficient.
• Leased hardware: returns of hardware leased directly from Torismic follow the Hardware Lease Terms, not this section. You may cancel a new lease and return the devices within 30 days of delivery in like-new condition for a refund of lease payments made (Hardware Lease Terms, Section 10.2). No restocking fee applies to any return of a Leased Device, including at the end of the Lease Term or after early termination. Returns of hardware leased from a reseller follow that reseller's lease terms, not this section. "Leased Device" has the meaning in the Hardware Lease Terms (Section 1.2): Each device in a Lease Order is a "Leased Device." "Lease Term" has the meaning in the Hardware Lease Terms (Section 3.1): Unless your Lease Order states a different term, each Leased Device is leased for 36 months starting on its delivery date. If a returned leased device is not received in like-new condition (for example, because it was damaged in return shipping or otherwise), the 30-day return window and refund do not apply to that device, the lease for it continues, and the early termination fee or Device Loss Fee may apply (Hardware Lease Terms, Section 10.2).

Full terms: Hardware Terms, Section 4 (Returns), in your dashboard (app.torismic.com).

3. Returning Hardware and Cancelling a Location

Returning hardware does not cancel your subscription automatically. If you return all hardware for a location within the 30-day return window, you may cancel that location's subscription immediately and receive a refund of the subscription fees paid for that location.

Full terms: Subscription Agreement, Section 7.6 (Returned hardware), in your dashboard (app.torismic.com).

4. Contact

Questions about a refund or return: support@torismic.com or our contact page (torismic.com/contact). Phone: [phone number].